Healthcare Special Topics: Cutting-Edge Issues Shaping Healthcare Delivery

Our Healthcare Webinar series explore cutting-edge issues shaping healthcare delivery today. It kicks off with an exciting conversation with Breanna Wong and the growing role of artificial intelligence (AI) in healthcare, with insights on key applications impacting patient care and system efficiency. Next, join Robert Casanova, University College instructor and High-Reliability expert as he outlines proven strategies to help organizations achieve consistent safety and quality outcomes. The series concludes with healthcare QI experts, Sherri Hess and Jeff Weide on a deep dive into Quality and Process Improvement methodologies aimed at reducing errors, managing cost, and improving patient outcomes.

Webinar Information

3-part series, 90 minutes each
Live online via Zoom (link shared prior to session)

  • Generative AI in Healthcare - Registration Closed

    Join us for an engaging webinar exploring the growing role of AI and specifically generative AI in healthcare. Generative AI refers to models capable of creating original content and insights rather than just categorizing data. Breanna Wong, Principal Manager, Product Strategy for DAX Solutions at Microsoft and University College instructor, will share insights on the wide range of use cases for generative AI in healthcare and factors to consider when determining how best to leverage this technology in a healthcare organization. 

    Dale Gold, MD, Ambulatory CMIO for the Mountain Region of CommonSpirit Health, will then share how his organization decided how to implement this technology, including use case and product selection, and learnings from their implementations.

    The future is here – gain strategies to harness it by joining this timely webinar on AI's expanding role in revolutionizing modern healthcare.

    You Will Learn:

    • Best practices for implementing these transformative technologies while managing risks and limitations
    • How generative AI can tackle healthcare’s most pressing challenges
    • How to deliver better patient outcomes as well as system-wide efficiencies

    Date: Wednesday, April 3rd, 6:00 – 7:30pm MT
    Instructors: Breanna Wong and Dale Gold, MD

  • High Reliability in Healthcare Organizations - Registration Closed

    High Reliability Organizations (HROs) operate in high-risk environments with fewer severe “accidents” than expected. In healthcare, HROs aim to improve patient safety by reducing human errors and system failures.

    HROs focus on:

    • Enhancing patient safety and care quality
    • Removing unnecessary variation in how care is delivered
    • Improving clinical outcomes
    • Creating a resilient workforce that can maintain operations and recover quickly from disruptions.
    • Lowering costs

    Becoming an HRO usually requires healthcare organizations to change their culture. This means shifting mindsets, values, and priorities organization-wide. This webinar explains what makes HROs unique in the healthcare environment. It covers key tools healthcare leaders can use to reduce risk and develop a "culture of safety." We will also discuss common misconceptions about improving reliability.

    You Will Learn To:

    • Describe the characteristics of an HRO
    • Identify the 6 hallmarks of an HRO
    • Explore reliability improvement tools
    • Differentiate HRO tools from other improvement methodologies,
    • Describe characteristics of a resilient workforce in a healthcare HRO

    Date: Thursday, April 25th, 6:00 – 7:30pm MT
    Instructor: Robert Casanova

  • Quality Improvement Strategies for Healthcare - Registration Closed

    Quality improvement is the backbone to efficiency and innovation within healthcare. It is important to not only understand how to navigate the concepts and frameworks that can be used in healthcare, but also how to lead teams through these improvements and changes. During this webinar, we will discuss what leaders should consider when adopting an improvement framework, and how to get staff bought into quality improvement.

    You Will Learn To:

    • Investigate the challenges facing leaders implementing quality improvement strategies
    • Explore the concepts to implement quality improvement in a variety of healthcare settings
    • Discuss ways to promote buy-in from staff

    Date: Thursday, May 23rd, 6:00 – 7:30pm MT
    Instructors: Sherri Hess & Jeff Weide

Enroll Today!

There are no sessions with open registration currently scheduled. Please check back later.
woman standing by notepad on easel presenting in a meeting

You will learn:

  • Powerful insights & tools based on emerging best practices
  • New approaches for providing safe, higher-quality care in a dynamic landscape
  • Strategies to lead teams through quality improvement changes

Who should attend these webinars?

Current healthcare providers and professionals seeking relevant and timely information on the topics impacting the healthcare landscape.


  • Breanna Wong

    Breanna Wong, MBA-HA, MS is the Principal Manager of Product Strategy for Microsoft’s Dragon Ambient eXperience (DAX) solutions. She has focused on these AI solutions, which automatically document clinical care, since 2020. She has also performed HIPAA, reimbursement, and financial consulting for private practices and ASCs. She also worked for a large healthcare system, with experience running IT project intake, the provider Epic usage coaching program, Epic Community Connect implementations for practices and hospitals, and the affiliate IT program. Passionate about empowering others, she serves as a course developer and adjunct faculty at the University of Denver and MSU and on the boards of the Colorado Chapter of the Healthcare Information and Management Systems Society (HIMSS), Colorado Medical Group Management Association (MGMA), Denver Medical Study Group (DMSG), Colorado Health Administration Alumni Association, and the Cornell Club of Colorado.  She achieved her MBA -Healthcare Administration and MS in Finance from The University of Colorado and triple majored at Cornell University. Ask her about playing D1 volleyball, summiting all of Colorado’s 58 14ers, skiing, travel, mountain biking, or recent reads at your own discretion.

  • Dale Gold, MD

    Dr. Dale Gold is a seasoned family medicine practitioner from Littleton, Colorado. With 15 years of clinical experience and dual board certifications in Family Medicine and Clinical Informatics, he also serves as the Ambulatory CMIO for the Mountain Region of CommonSpirit Health. Dr. Gold is devoted to implementing AI solutions that streamline healthcare processes, aiming to restore the joy of practicing medicine and alleviate the administrative burdens of electronic healthcare.

  • Robert Casanova

    Robert Casanova is a seasoned healthcare management consultant, supporting managers operating in hazardous, dynamic, and unpredictable environments. His experience includes the application of the fundamental principles of performance improvement and high reliability implementation for continuous adaptation in complex environments. With many years of working with all levels of management, Robert has developed an appreciation for the chaotic and dynamic environment today’s managers operate in. To support organizations management needs new tools and approaches to meet new demands as well as the proper application of old established techniques that have become new again. Robert earned his Bachelor of Arts in Biology from Nasson College and his Master of Health Systems from the University of Denver.

  • Sherri Hess

    Sherri Hess (MS-IS, University of Colorado Denver) BSN, RN, FHIMSS Chief Nursing Informatics Officer, Banner Health – Phoenix, AZ has 30 years in healthcare as a Registered Nurse and 18 as a healthcare IT leader. She serves as the strategic liaison between clinical leaders and IT. She does this by addressing the information and knowledge needs of healthcare professionals and patients to promote safe, effective, efficient use of health IT in a clinical setting.

  • Jeff Weide

    Jeff Weide (DBA in Project Management, Walden University) is the Health Informatics Academic Director at University of Denver; he is also a healthcare leader, project manager, and educator that focuses on systems thinking, improvement methodologies, strategic planning, and technological innovation. Jeff’s experience includes health systems (i.e. academic medical centers, community health), government systems (i.e. state public health, DoD/military), and consultation. He also has experience in non-profit boards, IRB reviews, operations management, and compliance.

campus building at sunset

Interested in health informatics?

Advance your career with a graduate certificate or master's degree from DU's University College.

Learn More