Help & Support
If you're a current student in a Center for Professional Development looking for support, or you're considering one of our courses but need more information, we're here to help with answers to the most common questions and policies. If you don't see the information you need on this page, contact us with your questions.
Frequently Asked Questions
Who Should Take a CPD Course?
Anyone looking to learn a new skill, advance in their career, or shift careers is welcome to attend our programs.
What is a Non-Credit Certificate?
A non-credit certificate is awarded for completion of a non-credit course or series of courses that build skills in a specific area such as grant writing, leadership skills, or coding.
What is a Continuing Education Unit?
A Continuing Education Unit, or CEU, is a unit of credit equal to 10 hours of participation in a program approved to offer this credential. CEUs are not equal to academic credits and are not transferrable to for-credit programs at DU. Students who successfully complete programming that carries CEUs will have access to a University transcript demonstrating these units under a "Continuing Education" heading.
Is Admission to the University Required?
No. CPD offers non-academic credit courses available to anyone wanting to advance in their career, prepare for a certification exam, transition into a new career, or simply augment personal skills.
Are Discounts or Scholarships Available?
We are committed to making our programs work for all professionals. All DU staff, faculty, and alumni are eligible for a 10% discount on our programs. Military personnel are eligible for the same discount. Students are eligible for a 15% discount.
Are There Course Materials?
Some of our courses have required materials. Any additional costs or materials for a course will be provided up front on the registration and website pages for that course. Certification and Test Prep courses may include the option to purchased exam fees and memberships at a discount, but CPD does not include exam costs in the course price.
Where are CPD Courses Held?
Courses are held at various locations on the University of Denver campus and online. Specific location information will be provided in a post-registration email for each course, including directions and parking information. For special accommodations and accessibility questions, please contact the Disability Services Program at email@example.com or 303-871-2248.
Online programs are hosted via Canvas, WebEx, and ZOOM technologies.
Is Parking Available?
Paid parking is available on the DU Campus in a variety of visitor lots. Please note that some lots have time limits, so the lot nearest your class location may not be the best choice. For information on parking locations and pricing, visit the Parking and Mobility Services website at du.edu/parking. Metered and street parking is also available in the area. CPD is not responsible for any tickets or citations received by students while attending class or otherwise on campus.
Can I Claim the Cost of a Continuing Education Class as a Deduction on Income Taxes?
An individual may be able to claim a tax deduction or a tax credit for the cost of attending continuing education programs. Please keep a copy of your receipt and consult with your tax advisor about whether your payment meets the regulations that apply to tax deductions and tax credits.
Attendance and Course Completion
Attendance at all scheduled sessions is required for successful course completion. Adjustments to this policy are at the discretion of the course instructor. Students who fail to successfully complete the course, due to attendance, completion of required assignments, learning activities, or assessments, or for any other reason, are not eligible for letters or certificates of completion.
Cancellations, Withdrawals, and Refunds
If you are unable to attend the scheduled course as planned, please notify the Student Support Center at 303-871-2291 or firstname.lastname@example.org. Refunds will be issued in the original form of payment, pursuant to the cancelation policy outlined in your “Course Details” documentation (made available to you after registration). Please note, cancelation policies vary by course. Refunds will not be issued for late cancellations.
CPD cannot provide refunds, transfer payments, or offer makeup sessions for classes missed as a result of illnesses, job losses, or other personal emergencies. If a class session is cancelled due to instructor illness it will be rescheduled. The university will close only in severe weather conditions. All classes that are canceled due to weather will be rescheduled. Notice of closings will be available via local radio and television stations as well as the DU website. If students are unable to attend the makeup session, a partial refund may be considered. If, however, an entire course is cancelled, a full refund will be issued.
Equity and Anti-Discrimination
The Office of Equal Opportunity & Title IX (EOIX) serves the University of Denver (DU) community by fostering an environment of equal opportunity, equity and anti-discrimination. This office provides reporting options, training opportunities, resources, events and updates on claims of discrimination or issues of equal opportunity.
Attendees may earn CE, PD, or CEU hours for CPD activities, and anyone who successfully completes a course (see above) is provided with written record of this via either a letter or certificate of completion. All attendees should consult with their state licensing boards to confirm the requirements to maintain their unique certification. CPD does not and will not guarantee acceptance of any course hours by a specific licensing or accrediting body, unless explicitly stated in the course description information. Visit the Department of Regulatory Affairs (DORA) webpage to learn about your licensure requirements.