Help & Support
If you're a current student in a Professional and Workforce Development program looking for support, or you're considering one of our courses but need more information, we're here to help with answers to the most common questions and policies. If you don't see the information you need on this page, contact us with your questions.
Frequently Asked Questions
-
Who Should Take a Professional Development Course?
Anyone looking to learn a new skill, advance in their career, or shift careers is welcome to attend our programs. Most courses have no educational prerequisites, and you do not need to be currently enrolled at University of Denver to enroll in our courses.
-
What is a Non-Credit Certificate?
A non-credit certificate is awarded for completion of a non-credit course or series of courses that build skills in a specific area. Certificates can be used to demonstrate course completion, including number of course hours and course dates.
-
What is a Continuing Education Unit?
A Continuing Education Unit, or CEU, is a non-credit unit. Students who successfully complete programming that carries CEUs will have access to a University transcript demonstrating these units under a "Continuing Education" heading. CEUs are NOT equal to academic credits and are generally not transferrable to for-credit programs at DU. Students wishing to pursue Prior Learning Assessment at other institutions can utilize this transcript to support their proposal. University of Denver does not provide any guarantee of prior learning with any other institution, and students should consult with appropriate staff to determine if CEUs can be utilized for degree progression.
-
Is Admission to the University Required?
No. We offer non-credit courses available to anyone wanting to advance in their career, prepare for a certification exam, transition into a new career, or build personal skills.
-
Are Discounts or Scholarships Available?
We are committed to making our programs accessible for all professionals. Many of our programs offer discounts for alumni, current students at any institution, military members, and DU faculty/staff. Many programs also offer seasonal discounts. Please reach out to us if you aren't sure what discount options are available for your course.
We regularly work with students and a variety of funders (scholarship providers, workforce development entities, 529 providers, AmeriCorps, etc.) to support funding for our programs. If you plan to utilize one of these funding sources or have questions, please reach out!
-
Are There Course Materials?
Some of our courses have required materials. Any additional costs or materials for a course will be provided up front on the registration and website pages for that course. Some courses may also include or have the option to purchase exam fees and memberships. If you have questions about what is included in a specific course fee, please connect with us.
-
Where Do I Take Courses?
A large majority of our courses are offered online and registered students are provided with all information needed to access learning systems and course materials.
For special accommodations and accessibility questions, please contact the Disability Services Program at dsp@du.edu or 303-871-2248.
-
Can I Claim the Cost of a Continuing Education Class as a Deduction on Income Taxes?
An individual may be able to claim a tax deduction or a tax credit for the cost of attending continuing education programs. Please keep a copy of your receipt and consult with your tax advisor about whether your payment meets the regulations that apply to tax deductions and tax credits.
Course Policies
-
Attendance and Course Completion
Attendance at all scheduled sessions and completion of required assignments is required for successful course completion, unless otherwise stated. Students who fail to successfully complete the course due to attendance, completion of required assignments, learning activities, or assessments, or for any other reason, are not eligible for letters or certificates of completion. Please consult course information provided to you during the registration process to learn more about extension and transfer policies.
-
Cancellations, Withdrawals, and Refunds
If you are unable to attend the scheduled course as planned, please notify the Student Support Center at 303-871-2291 or PSCsupport@du.edu. If eligible, refunds will be issued in the original form of payment, pursuant to the cancelation policy outlined in your enrollment documentation. Please note, cancelation policies vary by course. Refunds will not be issued for late cancellations. We cannot provide refunds, transfer payments, or offer makeup sessions for classes missed as a result of illnesses, job losses, or other personal emergencies.
-
Equity and Anti-Discrimination
The Office of Equal Opportunity & Title IX (EOIX) serves the University of Denver (DU) community by fostering an environment of equal opportunity, equity and anti-discrimination. This office provides reporting options, training opportunities, resources, events and updates on claims of discrimination or issues of equal opportunity.
To report an incident or read DU’s policies and procedures related to this, visit the Office of Equal Opportunity and Title IX website, https://www.du.edu/equalopportunity.
-
Licensure Credit
Students may earn CE, PD, or CEU hours for Professional and Workforce Development courses and may request a written record of completion via either a letter or certificate of completion. Students should consult with their state licensing boards to confirm the requirements to maintain their unique certification. We do not and will not guarantee acceptance of any course hours by a specific licensing or accrediting body, unless explicitly stated in the course description information. Visit the Department of Regulatory Affairs (DORA) webpage to learn about your licensure requirements.